Shop Policies and FAQ
Due to the nature of our handmade items, all sales are final. If you submit an order, you have agreed to the purchase of the item, it’s listing description and it’s photos. Please read the listings carefully and view additional photos before making your purchase.
There will be absolutely no circumstance where an item that is labeled “Custom” or “Made-to-order” will be returned or exchanged.
In the very rare circumstance a return is granted, the item must be in the original condition that it was sent out in. Once received the decision will be made to either offer a refund or store credit. If you receive a credit it will be for value of the item (not including original, return or additional shipping costs). If a purchase is canceled before the item is sent out there will be a $50 restocking fee, canceling an order entails us having to relist the item and additional marketing to sell it again.
We will need approx. 3-5 business days after your item is completed to pack your order. After an item is purchased, it goes back to our workbench for a final polish and inspection before shipping. The 3-5 days allows us to polish and pack your order for shipment. After a large shop update, there may see a slight delay in processing time. Business Days are Monday through Friday excluding these national holidays: New Year’s Day, Martin Luther King Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.
Ready to ship— Items are already completed and just need processing time before they are dropped in the mail to you.
Custom orders — If you have a specific time frame please make sure to convo us for a time frame on production. If we don’t discuss a time frame for your piece, please assume a minimum of 16 weeks on production before the item is shipped. Some orders may take longer to complete. Please be aware of this before committing to a custom piece. In certain circumstances a custom piece may need to be altered, at the artists discretion, to make the piece structurally sound. This will always be done with the overall aesthetic in mind.
June is the last month we are accepting custom orders. Please note on the June custom checkout page there is a note that we do not have an estimated time of completion because we do not know how many orders will come in. Customs in general take longer but the wait time may be additionally extended based on the amount of orders. There is no custom ETA at this time.
Made-to-order — A general timeframe for our Made to Order shipments is 6-8 weeks. Items will be designated as made-to-order on the listing if they are made-to-order. Our made to order items include our moonphase rollerball pendants and botanical pendants and Boho. They can be slightly customized with a different rose cut stone and hoop shape. If you want to change more than that than you need to convo about a custom order instead of made-to-order. Note: We will never rush an order just to meet a deadline as we feel the integrity of the piece could be compromised. With that being said, some orders may go beyond the designated production time frame. If this does happen, please understand that we are working as diligently and efficiently as possible to complete your order. Should you have any questions regarding your deadline, please message us.
Cast Rollerball Necklaces
Our cast rollerball necklaces are usually ready to ship in 4-7 days, we need a little time once you place your order to polish and package your beautiful new piece before sending it out. Once your order ships you will receive a tracking email. Please note that the casting process can produce slight variations, tiny marks etc. This is normal for the process in which they are made and is not considered a defect and does not affect the beauty or usability of the necklace.
Silicone Rollerball Necklaces
Our Silicone rollerball necklaces are easy to care for and can washed with warm water and mild soap like Castile soap. To remove any dust or lint, simply wash and allow to air dry or use a lint roller. To remove the roller bottle grab the main body of the cap and squeeze while removing the bottle. Do not pull the chain or bail (top loop) to remove the bottle. Small parts, not recommended for children under 3, use with adult supervision.
It is your responsibility for the value of your package to arrive safely in your hands with the shipping method you choose; whether that be the item you purchased, or the value of your item if it were lost. To make sure you are covered on both ends, I suggest adding the appropriate amount of insurance to your order when selecting a shipping option at checkout. USPS Priority mail automatically covers up to $100 dollars, if the value is greater please contact us for additional insurance or UPS/Fedex shipping options. If your package is lost, I cannot offer a replacement nor a refund. It is up to you to file a claim through Shipsurance in the event of a lost package. I know the first thing that comes to mind when a package goes missing is to write me and ask if I know what happened, but the answer to that is always no. Once the package leaves my hands, it’s literally out of my hands and I know nothing more than you do.
Most precious metals and gemstones will need very little care to keep them looking fresh and new. Here are a few pointers:
- We suggest having your piece inspected every 6 months for wear and gemstone security.
- To keep your piece looking great, avoid wearing in the shower or the ocean and put your jewelry on last to avoid getting cosmetics or perfumes on them.
- You can clean most gemstones in commercial jewelry cleaning solution, but don't submerge pearls, emeralds, opals or anything glued or inlaid.
- We also do not suggest regular polishing as microscopic amounts of metal are removed each time. An occasional polish should suffice to remove any tarnish.
- Many of our matte finishes can be restored with a very soft rub using a Scotch-Brite pad (please take care not to scuff softer gemstones.)
Rollerball Necklace Care
Our rollerball necklaces are delicate and beautiful and you should always wear them with care in order to keep them that way. They should never be worn in the shower, you should avoid spilling essential oils on the metal or stones and exercise care when you wear them around children.
All of the above FAQ applies to our jewelry including rollerball necklaces. Different stones are different hardnesses and some scratch more easily than others. If you want care instructions for a specific stone, please message us.
We cannot be responsible for damages to necklaces that happen once you are in possession of the item. If you need a jewelry item repaired please get in touch with us we do offer repairs for a fee.
What Comes with Your Rollerball Necklace Order
We take a lot of pride in our packaging and go to great lengths to create a beautiful experience when you receive your necklace. Our packaging is eco-friendly and we use recyclable materials whenever possible. Inside our OOAK boxes you will receive your one of a kind rollerball necklace, a free California sage stick, polishing cloth, extra roller bottle, keepsake velvet bag, care card and sticker! If it is your first one of a kind necklace order, we also include a FREE silicone rollerball necklace, our exclusive and patented design.